Frequent questions

-      What is the insurance broker?
-      What is an insurance agent?
-      What is an insurance counsellor?
-      What is the reinsurance?
-      What is the insurance contract?
-      What motor vehicles can be insured?
-      Who can conclude a CASCO insurance and what are the conditions that the vehicle must accomplish?
-      How are being established the insured amounts?
-      What is the franchise and for what kind of risks we can find it in CASCO insurance?
-      When the insurance is concluded and how are the bonuses being paid?
-      When an insurance is considered to be concluded?
-      When the insurer’s liability starts and when it ends?
-      What is the minimum insurance period?
-      How are being paid the insurance bonuses?
-      How are the damages found out?
-      What total damage means?
-      What partial damage means?
-      What is necessary in order to grant the compensation?
-      How are the damages found out and evaluated?
-      How are the compensations paid?
-      How is established the insured amount?
-      What is the prescription term?
-      Who can insure a home?
-      What the policyholder must do after the insured risk happened?
-      Green Card – Who must insure himself and in what conditions?
-      What are the insured risks?
-      What are the insured amounts?
-      How can the insurance be concluded?
-      What is the minimum insured period for the Green Card?
-      When the insurer’s liability starts and when it ends?
-      What is the territorial validity of the CAL and Green Card insurance?
-      How is the insurance bonus paid?

 


 

What is the insurance broker?

The insurance broker is the Romanian or foreign juridical person or the mutual company authorized in the conditions of the law, which, for its customers, negociates or concludes insurance contracts and grants other services related to the protection againts risks or with the damages regularization. ~top~


What is an insurance agent?

The insurance agent is the physical or juridical person, qualified based on the authorization of an insurer, to negociate or to conclude in the insurer’s name and on his account, insurance contracts with third parties, according to the conditions stipulated in the concluded mandate contract, without having the quality of an insurer or of an insurance broker. ~top~


What is an insurance counsellor?

The insurance councellors represent a distribution mode of the insurance companies and of the insurance brokers for the attraction of new customers. The insurance councellors make a financial analysis of every potential client depending on his necessities. They can intermediate the insurance policies of an insurer or, in cetrain situations, they can sell the policies of more insurers, but only for one type of insurance from every insurer. ~top~


What is the reinsurance?

The reinsurance represents the modality through which the insurance companies are protecting themselves for the risks subscribed through the direct insurance contracts. It only contributes to the dispersion of the risk, this being one of the essential principles on which the insurance as activity is based on. Thus, the reinsurance intervenes if the amount insured for a risk or for a group of risks, surpasses the limit that an insurance company may bear without affecting the protection of the other policyholders. ~top~


What is the insurance contract?

The insurance contract is the juridical document by which the policyholder is obliged to pay a certain amount of money called the insurance bonus, in exchange of which the insurer assumes the obligation, in case of the occurrence of the event (the insured risk), to pay to the policyholder or to the beneficiary the insurance compensation or the insured amount, in the agreed limits, as well as to honour the civil liability obligations due to the policyholders toward third parties. ~top~


What motor vehicles can be insured?

The vehicles that can be insured are : the motor vehicles, the vehicles for transports of goods or persons, vehicles acting on the engine principle, as well as other vehicles built up and endowed for various special destinations. The trailers and the semi-treilers can be insured separately. ~top~


Who can conclude a CASCO insurance and what are the conditions that the vehicle must accomplish?

The insurer insures the physical and juridical persons called policyholders in exchange for the payment of the bonuses by them, for the damages caused, as a conseguence of the intervention of the risks. ~top~


How are being established the insured amounts?

The motor vehicles are insured at their real value at the date of the conclusion or of the renewal of the insurance. The real value of the car represents the commercialization value as new at the date of the insurance (according to the invoices, catalogues or the price lists), less the wear, settled relative to its age. ~top~


What is the franchise and for what kind of risks we can find it in CASCO insurance?

The franchise is that part from every damage (calculated as a percent from the insured amount) established by contract, beared by the Policyholder. The franchises are as follows : 

Mandatory for : 

-      the total theft of the vehicle : percent from the insured amount (example : 20% from the insured amount);
-      the thievery of some components or parts of the car, as well as for the damages caused to it as a conseguence of the thievery or of the thievery attempt : percent from the insured amount (example : 5% from the insured amount). 

Optional (facultative) for total or partial damages, case in which the Insurer, depending on the percent from the insured amount chosen as franchise, benefits of a discount of the insurance bonus. ~top~


When the insurance is concluded and how are the bonuses being paid?

The insurance is concluded before the start of the validity and the insurance policy will be issued only after the integral payment of the insurance bonus. The Insurer’s liability begins at the date mentioned on the policy. The Insurer’s liability stops at the date of expiration of the validity period written on the insurance policy. ~top~


When an insurance is considered to be concluded?

The insurance is considered to be concluded when the Insurer issues the insurance policy and collects the insurance bonuses, after making the risk inspection, if it is the case, depending on the type of the insurance concluded. ~top~


When the insurer’s liability starts and when it ends?

The Insurer’s liability starts at the earliest in the day next to that of the issuance of the policy and the collection of the insurance bonus and it ends in the last day of the period for which the insurance was concluded. In the case of issuance of insurance supplements at the existing policy, the Insurer’s liability starts in the day next to the data of the issuance of the supplement at it ends together with the policy at which it is allegated, or in the last day of validity of the supplement if by it the validity of the initially issued policy has been expanded. ~top~


What is the minimum insurance period?

Usually the insurance policies are concluded on years of insurance, but, by request, the policies can be concluded even on periods less than an year, but minimum for 3 months, with the specification that any month that has begun is considered full month. ~top~


How are being paid the insurance bonuses?

The insurance bonuses are paid in advance and totally or in instalments, from which the first instalment is paid before the policy enters in force, and the next instalments are paid previous the due dates mentioned in it. The number and the quantum of the instalments are those written on the insurance policy. ~top~


How are the damages found out?

In the case of the occurrence of the insured risks, the finding out of the damages is made by the Insurer together with the Policyholder or with his representatives. ~top~


What total damage means?

By total damage we understand the complete destruction of the insured goods or the disappearance, without remains that can be used or capitalized. ~top~


What partial damage means?

By partial damage we understand the destruction or the damage of some parts of the insured goods, so as they can be rebuilt and rebrought to the state previous to the occurrence of the insured risk. ~top~


What is necessary in order to grant the compensation?

In order for the compensations to be granted it is necessary : 

-      to exist a damage caused to a third party by a guilty fact of a person that is being under the coverage of an insurance or by means of a thing found under the guard of such a person;
-      between the guilty fact and the damage must be a causality connetion;
-      the damage must be possible to compensate, meaning that it should have a true, actual character, must be personal and direct. ~top~


How are the damages found out and evaluated?

The finding out of the occurrence of the insured events, the evaluation of the damages, the establishment and the payment of the compensations at the civil auto liability – Green Card insurance, are made according to the wotking method settled by the “Green Card” Inter-Offices Convention, the amounts due to the third parties being established by the National Offices of the Motor Vehicle Insurers from the respective countries in the conditions and within the limits established by thew law of the mandatory civil auto liability insurance for damages caused by car accidents, in force at the date of the accident in the country in which it occurred. ~top~


How are the compensations paid?

In case of total damage the compensation quantum is equal with the insured amount from the policy and in case of partial damage, within the limit of the insured amount from the policy, the cost of the reparations, restoration, renovation, reconditioning or of the replacement of the damaged or of the destroyed parts at the date of the damage, as well as of the labour nacessary to bring the damaged or destroyed building again at the state previous to the occurrence of the insured risk. ~top~


How is established the insured amount?

The buildings are insured at the values declared by the Policyholder and agreed by the Insurer, as follows: 

-      the replacement value (as new), representing the cost of the construction, production or the of procurement once again of the constitutent elements of the respective building, emerged from estimates (of work), invoices, contracts or other procurement documents
-      the market value, representing the price form the local market that can be obtained by the owner for the building, after a real estate transaction, in the conditions of a balanced, normal market. 

The insured amounts can be established : 

-      in ROL (lei), and for the attenuation of the inflation phenomenon, at the Policyholder’s request, the insured amounts are periodically adjusted (monthly or quarterly, as the case is) depending on the inflation rate at the end of the period settled for adjustment, by insurance supplements and the appropriate payment of the insurance bonuses differences;
-      in convertible currency (EURO, USD, etc). ~top~


What is the prescription term?

The damaged third party may capitalize the rights against the Polycyholder or directly against the Insurer within the general term of prescription of three years, which flows from the date at which he found out or he was supposed to find out about both the occurrence of the damage and about the person responsible for its occurrence.

If the Policyholder has paid the compensation to the damaged third party, then the right to action of the Policyholder in order to obtain the compensations form the Insurer, is prescribed within two years from the date of the payment of the damage towards the damaged third party. ~top~


Who can insure a home?

The Policyholder – physical person – as owner, tenant, administrator, guardian or other quality legally established, insures the owned buildings and other constructions and bears the expenses for a part or for all the risks provided, depending on his option. ~top~


What the policyholder must do after the insured risk happened?

After the occurrence of the insured risk, the policyholder must notify immediatley the firefighters, the police or other research institutions and must announce in written the Insurer, within the term stipulated through the contract, about the occurrence of the insured risk. ~top~


The Green Card

Who must insure himself and in what conditions?

The Insurer insures the physical and juridical persons that own motor vehicles, for the cases of civil liability towards third parties damaged by car accidents produced outside the Romanian territory. Based on the insurance policy, the Insurer oblige himself, at the occurrence of the provided risks, to compensate the third parties damaged by car accidents. ~top~


What are the insured risks?

The amounts which the Policyholder is obliged to pay with the title of compensations and judgement expenses for the damages for which he is responsible towards third parties damaged after a corporal damage or death, as well as for the damage or the destruction of some goods by an accident occurred with the insured vehicle; 

The are also insured the expensed made by the Policyholder in the civil law suit, if he was obliged to compensation, the espenses for the lawyer’s honorarium, the judicial fees and expertise expenses, proved with documents. 

The compensations are given for the damages occurred as a conseguence of the damage or of the destruction of the goods that were outside the insured car that caused the accident and of the corporal damage or the death of the third persons. ~top~


What are the insured amounts?

The compensations are granted in the conditions and within the limits settled by the law of mandatory civil auto liability insurance for the damages caused by car accidents, in force at the date of the accident in the country in which the insured event occurred. ~top~


How can the insurance be concluded?

The insurance is concluded based on the written request of the Policyholder, by filling in the questionnaire – request. The insurance is considered to be concluded by the payment of the insurance bonuses, the issuance of the insurance policy and of the international “Green Card” documents and it is valid exclusively for the motor vehicles and for the risks specified in these documents. The Insurer also issues for every insured vehicle the “Green Card” international document. In the international reports, the “Green Card” document is the only one that attests the territorial validity of the insurance and the validity period of the coverage by the insurance. ~top~


What is the minimum insured period for the Green Card?

The Green Card insurance can be concluded for a period of minimum 15 days, for 20 days, for one or more months, as well as for periods of 1 year. ~top~


When the insurer’s liability starts and when it ends?

The insurance enters in force and ends at the data provided in the “Green Card” international documents iessued based on the insurance policy. The Insurer’s liability starts from the moment in which the vehicle gets out of the Romanian territory and stops in the moment in which it enters on the Romanian territory, but no later than the 24-th hour of the last day of validity written in the “Green Card” documents issued based on the insurance policy. ~top~


What is the territorial validity of the CAL and Green Card insurance?

The CAL insurance is valid on the Romanian territory and the Green Card is valid outside the Romanian territory, only in the countries members of the Green Card Inter-Offices Convention with the unbarred initials provided in the “Green Card” international document. ~top~


How is the insurance bonus paid?

The insurance bonuses are paid in advance and integral fost the whole insured period. 

In the case of the insurance policies with 1 year of validity, the bonuses can be paid even in instalments, from which the first instalment is paid in advance and integral before the policy enetrs in force, and the next, previous to the due data expressly mentioned in the insurance policy. The insurance policy is automatically cancelled at the due date of any unpaid bonus instalment. ~top~

Consultation (advice) 
Auto Registrations

Please send us the scanned documents and we will tell you what you have to do!

When does the CAL expire?

We remind you when the insurance policy expires
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